"The growth we've seen across eWallet shows that customers want access to financial solutions that are simple, fast and available in the channels they already use every day. Customers are increasingly looking for practical ways to manage unexpected…
"Through the Money Relationships campaign, we want to encourage people to build a healthier, more open relationship with money. Better money conversations can lead to better mental well-being, stronger relationships, and improved financial outcomes,"…
"Our approach to facilities management is an extension of our broader operating model, where engineering, infrastructure and client solutions come together to enable the group to serve clients at scale," says Nkosinathi Manzana, Standard Bank…
“By permanently removing an upfront cost barrier like the initiation fee, we are making it easier for qualifying customers to consider consolidation as a practical way to simplify their repayments and potentially improve their monthly cash flow,”…
"Saving at home often comes from very real concerns around access, trust, and control. But it can also leave people exposed and limit the ability of their money to grow. What we are seeing is a need to make formal saving work better for the…
“The fact that so far at least one million GoTyme Bank customers have successfully moved to the new app – driving its No.1 ranking across app stores – feels like a vote of confidence from the people who trust us to deliver on our promises,”…
"When prices rise, customers feel it immediately. So, by giving customers an extra 50% back in eBucks on fuel, we are helping to soften that impact by putting real value back into their hands, at a time when it matters most. This is about providing…
"Transport costs affect everything: commuting, food prices, logistics, and the cost of living overall. In moments like this, every rand saved matters. This is where our UCount Rewards programme continues to stand out as a reliable buffer for…
"Optasia required a comprehensive solution that delivered certainty, supported growth and could be executed efficiently across multiple jurisdictions. Working closely with the client, we developed an integrated structure that meets Optasia's…
“Now that the benchmark has entered its second year, the index has reached a level of maturity that allows meaningful comparisons across years and across banks. That provides deeper insight into how customer experience in the banking sector…
"In recent cases, we've seen fraudsters impersonate reputable individuals or bank staff with astonishing accuracy. We are seeing a rise in scams where AI‑generated voices, cloned emails, and deepfake content are used to mimic legitimate communication…
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