FNB scoops Banking Ombud award for excellence in dispute resolution
Johannesburg - The Fist National Bank (FNB) has announced that it has been awarded the 2023 Ombudsman for Banking Services award for commitment to Fair Customer Treatment and Excellence in Dispute Resolution among its peers.
With a focus on Conduct Excellence, the bank explained that its aim is to create long-term and authentic relationships with all our customers based on trust. “This award is testament to the meticulous work put in by our employees. Our commitment to resolving customer disputes in a fair and equitable manner, is aligned to our brand promise of being Helpful says FNB CEO Jacques Celliers. “It’s an absolute honour to be recognised for our efforts on fair dispute resolution and we would like to thank each employee for their contribution over the year.”
FNB offers several channels to engage with customers, including its industry-leading Secure Chat feature on the free FNB App. Customers can also contact FNB's contact centre, local branch, or relationship banking channels with service-related questions. “Our ability to leverage our modern technologies, and advisory skills to deliver contextual assistance to our customers through our assisted and unassisted channels has also helped us lift our game when it comes to complaints resolution.
“As a responsible financial services institution, we thank the office of the Ombudsman for the vital role they play in supporting both customers and banks in resolving complaints and disputes," Celliers concludes.